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GSP Recognized as Best Small Airport in North America by Customers in 2020

Greenville-Spartanburg International Airport (GSP) has been recognized as the Best Airport in North America among airports serving 2-5 million passengers annually by the 2020 Airport Service Quality awards.

Airports Council International (ACI), the world’s most prominent industry association for airports, revealed the recipients of 2020 Airport Service Quality awards today, highlighting the world’s best airports as judged by their customers.

The Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program. The ASQ Departures program measures passenger satisfaction across 34 key performance indicators. 

 “ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” ACI World Director General Luis Felipe de Oliveira said. “This year more than any other, the awards recognize those airports that have listened to their customers and adapted services and experiences they offer to meet changing needs and expectations under very trying circumstances.

“GSP takes great pride in providing our customers with a superior airport experience”, said Dave Edwards, president and CEO of the Greenville-Spartanburg Airport District.  “In recent years, the airport has received numerous awards of excellence from industry organizations for our restaurants, retail stores, amenities, and marketing activities.  However, we are humbled to be recognized with such a prestigious award by the customers who have chosen GSP to meet their air travel needs.”   

Since March 2020, GSP has proactively implemented numerous safety measures to protect the traveling public, employees and business partners through the airport’s “Prepare for Takeoff” program. GSP encouraged social distancing, provided additional hand sanitizing stations, installed Plexiglass shields in high-traffic areas, increased cleaning and sanitization protocols in the terminal, encouraged the use of touchless technologies and required face masks at the airport.   

Despite the pandemic’s significant impact on the travel industry in 2020, GSP continued to survey its passengers to determine their needs, perceptions, and desires. The airport used this research to prioritize safety measures, the re-opening of food, beverage, and retail outlets in the terminal building and the addition of new nonstop flights to Houston, Jacksonville, Orlando, and Tampa.

A link to ACI’s award announcement is available here: https://aci.aero/news/2021/03/01/worlds-best-airports-for-customer-experience-revealed/

About Airports Council International
Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, customer-centric and environmentally sustainable. As of January 2021, ACI serves 701 members, operating 1933 airports in 183 countries.

About Greenville-Spartanburg International Airport
Greenville-Spartanburg International Airport (GSP) is served by six major airlines offering convenient daily flights to destinations across the U.S. The airport is also a hub for air cargo, including flights regularly flown to and from Europe and points across the United States