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Career Opportunities

Careers

Part-time Customer Service Representative

Apply For Position

*This is a part time position*

 

Position Summary (Primary Function)

  • Responsible for providing timely and efficient service and information to the general public, airport tenants and other employees
  • May assist with special events and projects
  • Performs other duties as assigned by the Customer Service Manager

 

Responsibilities (Essential Functions)

  • Answers incoming telephone lines, greets general public and provides general information and assistance at the Customer Service Desk
  • Provides general assistance to visitors including but not limited to sending/receiving faxes, making copies, paging, providing driving directions and explaining how to interpret the FIDS monitors
  • Maintains records of financial transactions that occur on shift including conference room rental fees, stamps sales, etc
  • Documents and stores Airport lost & found items
  • Responsible for any other duties as may be assigned from time to time by the Customer Service Manager.

 

Education Requirements (Evaluation Factors: Skills, Education, Experience, Ability)

  • High School Diploma or GED required.
  • Excellent verbal and written communication skills.

 

Experience Requirements

  • 1 year of face to face customer service experience required.
  • Demonstrated Conflict Resolution experience preferred.

 

Special Knowledge, Skills, and Abilities

  • Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, or Windows.
  • This position requires skills in prioritization, organization, verbal communications and interpersonal relations, and the ability to manage multiple projects simultaneously.

 

Supervisory Responsibility

None at this time.

 

Licenses Required

Valid South Carolina Driver’s License

 

Certifications Required

None

 

Latitude/Independent Judgment/Accuracy

  • Diligence must be exercised when handling confidential information.
  • Reasonable care for equipment/process will prevent injury/damage.
  • Responsible for own work, but must coordinate work with others.

 

Working Conditions

  • Must be able to physically operate a variety of office equipment and machines
  • Must be able to exert up to five pounds of force occasionally and/or negligible amounts of force frequently to lift, carry, push, pull or otherwise move objects
  • Must have good eyesight/corrected if necessary
  • Position involves mostly sedentary work, but may require walking, standing, stooping or reaching for brief periods of time
  • Must be able to lift and or carry weights of five to ten pounds
  • This position requires uncommon tours of duty to include but not limited to weekends and holidays, rotating shift assignments and overtime duty.
  • Will be subject to recall after normal duty hours.