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Career Opportunities

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Systems Support Specialist

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The Airport

Greenville–Spartanburg International Airport (GSP) is located near Greer, South Carolina, midway between Greenville and Spartanburg. The airport is the second busiest airport in South Carolina with nearly 1.1 million enplanements in 2017.

 

The Greenville-Spartanburg International Airport, similar to many of the nation’s top 100 commercial service airports, is a political subdivision of the State of South Carolina that operates without taxpayer subsidy.

 

The Airport's Mission

We begin each day fully committed to finding new ways to achieve our mission to advance the economic prosperity of the region by providing a safe, convenient, user-friendly, and cost competitive air transportation system connecting the region with the nation and world.

 

The Airport's Values

SAFETY & SECURITY: We embrace them as our priority.

EXCELLENCE: We are committed to ensuring excellence in all we do.

INNOVATION: We embrace innovative solutions and are always ready for change.

INTEGRITY: We are dedicated to honest and ethical practices.

ACCOUNTABILITY: We accept responsibility for our actions.

TEAMWORK: We think and act like one team, bonded by mutual trust and respect.

 

There are six major airlines at GSP: Allegiant, American, Delta, Frontier, Southwest and United. Combined, these airlines offer:

• An average of 50 nonstop daily departures

• Nonstop service to 16 major cities and 19 major airports across the U.S.

 

Over 100 million pounds of cargo are loaded on and off planes every year at GSP. The airport also handles over 1000 just in time cargo (hot shot) flights each year.

 

The Role 

Provides day to day technical support and preventative maintenance for client workstations, networked and specialized printers, analog and VOIP phones, digital information displays, mobile devices, uninterruptible power supplies, and all other airport owned equipment.  Delivers tier 1 and 2 support for airport provided systems utilized by airport district employees, airline agents, and airport tenants.

 

Responsibilities (Essential Job Functions)

General responsibilities of the position include, but are not limited, to the following:

  • Maintain adequate paper stock for use by airline shared use systems.
  • Ensure that all public facing information displays (FIDS, GIDS, BIDS) are functioning normally.
  • Document equipment inventory details including equipment type, physical location, and warranty status.
  • Create, schedule, and coordinate client workstation replacement based on system lifecycle.
  • Maintain client workstation security and stability by ensuring relevant operating system and firmware patches are installed recurrently.
  • Provide support and maintenance for office printers while closely monitoring toner supply and paper stock.  Provide support, maintenance, and paper stock management for specialized printers including bag-tag, boarding pass, and kiosk printers.
  • Manage, repair, and document category 6 and fiber optic cabling connections in a data center style environment.
  • Troubleshoot issues with the analog and VOIP phone systems as necessary. 
  • Troubleshoot wireless client connectivity issues.
  • Support user functions in a predominantly Microsoft Windows 10 and Office 365 environment.
  • Answer and provide guidance on support related phone calls placed by district employees, airline staff, and airport tenants.
  • Collaborate closely with department team members on multiple projects.
  • Maintain current knowledge of advancing technologies with emphasis on use cases within the airport environment.
  • Participate in an afterhours on call rotation and work shift as deemed necessary by business needs.
  • Duties and responsibilities may be added, deleted or changed at any time at the discretion of supervisors, formally or informally, either verbally or in writing.

 

Education Requirements

  • High School Diploma and four years of relevant experience, (OR)
  • An Associates or higher degree from an accredited college or university in computer technology/information systems along with two years of relevant experience. 

 

Experience Requirements

  • Two to four years of progressive experience as a technical support specialist or system support specialist. Technical certifications may substitute for education or experience at the discretion of management.
  • Strong skillset in Microsoft Windows administration and support is preferred.
  • Exceptional knowledge of hardware, software, and networking technologies associated with a Microsoft Windows environment including, but not limited to:
  • Microsoft Active Directory in a Windows Server 2012 (or higher) environment
  • Microsoft Office 365 Administration
  • Microsoft SQL Server Management
  • Printer and File Sharing Permissions
  • Basic multimedia applications and technologies
  • DHCP, DNS, TCP/IP, FTP and other related services and protocols
  • Understanding of LAN and WAN technologies, as well as server backup and maintenance procedures.
  • Familiarity with physical data cabling, such as Twisted Pair, Single and Multi-mode Fiber.
  • Experience with hardware configuration and repair of desktops and laptops, server maintenance and troubleshooting, upgrading hardware components, and network printer configuration.
  • Ability to independently analyze and solve routine computer related problems.  Ability to read a variety of informational documentation including directions, instructions, methods and procedures, technical manuals, software manuals, wiring diagrams, blueprints, product documentation and related materials.

 

Certification Preferences

  • CompTIA A+, Network+, Security+, Server+
  • Microsoft MCSA, MCSE
  • Cisco CCNA

 

Special Knowledge, Skills, and Abilities

  • This position requires skills in analytics, reporting, task prioritization, organization, verbal communication, and the ability to manage multiple simultaneous projects.
  • Must work well in a team environment and with limited instruction or supervision.
  • Ability to write reports, speak before others with poise, voice control and confidence.
  • Must be willing and able to learn and understand complex principles and techniques; to make independent judgments in absence of supervision; and to acquire knowledge of topics related to primary occupation.
  • Ability to maintain a high degree of confidentiality, to perform work with a positive attitude and in a professional manner at all times. 

 

Licenses Required

Valid Driver’s Licenses

 

Working Conditions

  • Physical Demands – At times, exposed to heat, cold, rain, and snow in a noisy environment. Must possess the ability to perform strenuous physical activities such as lifting up to 50 lbs.
  • Attentiveness to work procedure will reduce potential risk of injury in work areas.
  • Will be subject to recall after normal duty hours.
  • Work schedules may include rotating shifts, night shifts, hours of work and days off may be changed at any time at the discretion of the supervisor.  The Airport operates on a 24 x 7 x 365 basis.

 

Other Requirements

Must be able to complete and pass pre-employment/post offer checks to include, but not limited to, background, drug, references, education, and DMV, as required by the Federal Government, aviation-related authorities and the District.

 

The Airport District is a political subdivision of the State of South Carolina. The South Carolina Public Benefit Authority (PEBA) provides the Airport District with competitive retirement and insurance benefits. Competitive salary provided.

 

GSP Airport District is an equal opportunity employer.