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68°FClear
Information Center
Phone: 864.877.7426 | Text: 864.485.8885

Frequently Asked Questions

Before You Fly

COVID-19

Please click here to visit a dedicated webpage with the latest information on the ongoing COVID-19 (coronavirus) outbreak. GSP remains open and operational. Check with your airline for information on individual flight status and travel advisories. 

How early should I arrive at the airport before departure?

The airlines recommend that passengers arrive two hours prior to departure.

What identification do I need to fly?

Adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel. 

  • Driver's licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent) 

  • U.S. passport 

  • U.S. passport card 

  • DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST) 

  • U.S. Department of Defense ID, including IDs issued to dependents 

  • Permanent resident card 

  • Border crossing card 

  • State-issued Enhanced Driver’s License 

  • Federally recognized, tribal-issued photo ID 

  • HSPD-12 PIV card 

  • Foreign government-issued passport

  • Canadian provincial driver's license or Indian and Northern Affairs Cananda card

  • Transportation worker identification credential 

  • U.S. Citizenship and Immigration Services Employment Authorization Card (I-766) 

  • U.S. Merchant Mariner Credential 

Beginning October 1, 2021, state-issued identification is required to be REAL ID compliant.  

TSA does not require children under 18 to provide identification when traveling within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18. 

What is the policy for traveling with pets?

Per Airport District policy, all animals, including pets and emotional support animals, must be in a crate or carrier while in the terminal building. The exception to the policy is service animals. Please contact your airline and connecting/destination airport for its pet policies.  

Can I purchase tickets at the airport?

Tickets on Allegiant, American, Delta, and Southwest can be purchased at the airport.  Allegiant only sells tickets on the days and times they are operating. The airline sells tickets for one hour after each departure. 

How should I dress to travel on-board an aircraft?

Comfortable clothing and comfortable shoes are the preferred options. Please avoid clothing, shoes or jewelry containing excessive metal.

General Information

How early does the airport open?

The airport is open 24 hours a day. 

The operating hours of the airline ticket counters vary by carrier. As a general rule, the ticket counter opens two hours prior to the airline’s first flight.  Please check with your airline for its policy regarding cutoff times for check in.  

The TSA security checkpoint opens at 3:50 a.m. The checkpoint closing time varies from day-to-day based on the last departing flight. Travelers are encouraged to arrive two hours prior to departure time.  

Restaurants and retail stores open at 4 a.m. and close after the last flight departs.  

Find Your Flight

How can I check the status of my flight?

Call the Customer Service number of the airline on which you are traveling.

Lost Items

I lost or left a personal item on-board the aircraft?

Please call the Customer Service number of the airline on which you were traveling. 

I lost something inside the airport or in an airport parking area, which number should I call?

Please call the Information Center at 864.877.7426 between the hours of 7 a.m. and midnight.
 

Luggage

My luggage is lost or damage. How do I get more information?

The airlines are responsible for lost or damaged baggage. Airline baggage claim contact information is available here.  

How can I get a list of items that are approved for carry-on and checked baggage?

Visit the TSA website at www.tsa.gov and click on travel tips.

How many bags can I take with me?

Passengers should check with the airline to find out the checked baggage and carry-on limit.  Additional fees and other restrictions may apply depending upon the airline. Please call the Customer Service number of the airline on which you are traveling to ensure you have the latest information concerning passenger baggage.

Parking

Where is parking available?

Parking is available in five different locations. The Economy Lots A & B are located on GSP Drive. Garages A and B are located to the right and left of the terminal building as you approach. The Daily Parking Lot is located adjacent to Garage B

Curbside Valet Parking is available on a daily basis and opens 90 minutes before the first scheduled departure and closes one hour after the last arrival.

Call LAZ Parking Services for more detailed directions and information regarding parking rates at 864.662.4300.

Where should I park if I am just picking up a passenger?

GSP offers a free parking in the Cell Phone Lot for drivers waiting to pick up passengers. Drivers must remain in the vehicle while waiting in this area.

For visitors planning a short stay at the airport, parking is available for $1 every half hour in Garages A or B and the Daily Parking Lot. 

Ground Transportation

Where can I get a rental car?

Five rental car agencies are located onsite at GSP. All onsite rental car offices on the first and second floors of Garage A which is located across from baggage claim. Visit GSP’s ground transportation page for a list of agencies and contact information.  

Where is the pick-up location for Uber, Lyft, taxis and/or shuttles?

The designated pick-up area for ridesharing services, such as Uber and Lyft and parking and hotel shuttles is located on the center island of the front pickup/drop-off lanes.   

Eastside Transportation is the onsite taxi and car service company. Contact Eastside at 864.655.5328 to arrange a car.  

Drop us a line and we'll be happy to help answer your questions.

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Privacy Policy

This Privacy Statement addresses the collection, use and dissemination of the information you voluntarily provide to the Greenville-Spartanburg Airport District and Greenville-Spartanburg International Airport (GSP) as a result of your use of the GSP website www.GSPAirport.com (other than any information accessible through hyperlinks to non-GSP websites) and is hereinafter referred to as the "Site."

 

We provide this statement in order to allow you to make an informed decision as to how to utilize this Site. The following discloses the information-gathering and dissemination practices for this Site:

 

Information Collection and Use

GSP is the sole owner of information collected on this Site, which is administered, operated and maintained by GSP and/or its contractors. GSP will not sell, share, or rent the information you provide to us in any way other than those disclosed in this Privacy Statement. Unless you voluntarily provide it to us (for example, by filling out an application or form on the website), we do not collect any personally identifiable information from visitors to this Site.

 

GSP does not knowingly collect personal information of children through the Site. GSP strongly encourage parents and teachers to be involved in children's online activities and the provision of personal information online.

 

We collect and use your information for the following purposes:

  • To provide general information about GSP, its facilities and amenities, business opportunities with GSP, GSP career opportunities and
  • To receive, process and respond to questions and/or comments that you send to us via the Site’s feedback page.

 

GSP uses website analytics tools to measure performance and optimize the Site. The Port Authority does not combine personally identifiable information with the information collected through the use of any website analytics tool. An analytics tool collects information about the use of this Site, such as how many users visit the Site, which pages they visit on the Site, links that are clicked on the Site, or whether they are a new or returning user.

 

GSP uses a tool called "Google Analytics". Your use of this Site is restricted by the Google Analytics Terms of Use (https://www.google.com/analytics/terms/us.html) and the Google Privacy Policy (https://www.google.com/intl/en/policies/privacy/). To learn more about how Google uses your data when visiting its partners’ websites please visit https://www.google.com/policies/privacy/partners/.

 

You can prevent website analytics tools from recognizing your visit(s) to this Site by disabling cookies or enabling a "Do Not Track" feature available on your browser.

 

Use of Cookies

A cookie is a small text file that allows a Web site to identify your computer and track its activities on the Web site. This Site uses cookies to enhance the user experience while using the Site.

 

Who We Share Your Personal Information With

We do not share your personal information with anyone except as required by law, GSP policy, or as necessary to conduct the business of GSP to improve our services. Your personal information may be shared with the following:

  • Employees, contractors and agents of GSP, pursuant to GSP policies and procedures;
  • Individuals who request information from GSP, including, but not limited to, individuals who request information pursuant to the GSP Public Records Access Policy; and
  • Other governmental agencies for public safety, law enforcement or regulatory and/or investigatory purposes.

 

Instances that may involve a legal obligation to share your personal information, include, without limitation, the following:

  • Compliance with a court order; and
  • Compliance with the GSP Public Records Access Policy.

 

Requests for Access to Your Personal Information

If you would like to make a request for records containing your personal information, such request shall be made as set forth in the GSP Access to Personal Information Policy.

 

Security of Your Personal Information

We recognize that in order to truly protect the privacy of your personal information, we must take steps to ensure that our records of your personal information are secure from tampering and invasion. The following describes some of the steps we have taken to protect your personal information:

  • Firewall protection of our databases;
  • Restriction of access to our databases, limited to authorized employees and contractors with authenticated passwords and dual factor authentication;
  • Frequent updates of virus protection software and security scans of our systems;
  • Data exchange protection through use of the secure file transfer and secure transmission; and
  • Data storage protection through use of encryption.

 

Conflicts Between This Privacy Statement and Other Privacy Statements On the Site

Certain pages of the Site may contain their own Privacy Statements specific to the activities and the information collection or submissions occurring through those pages. In case of conflict between this Privacy Statement and a Privacy Statement directed to the specific activities or transactions occurring on a particular page, the particular Privacy Statement that governs such page’s transactions and activities shall control.

 

Hyperlinks to Third-Party Websites

This Site may include hyperlinks to other Web sites that may be helpful or useful to you. The fact that such hyperlinks are offered does not indicate GSP’s adoption or endorsement of the content of any hyperlinked third-party websites. Once you have exited this Site through a hyperlink, you will be governed by the terms of use and privacy protections of the website to which you have been hyperlinked. Therefore, it is your sole responsibility to evaluate such third-party websites to determine whether they are suited to your needs, including, among other things, whether the content is reliable, whether your privacy will be protected and whether the level of security provided is adequate for your particular use.

 

Changes to this Privacy Statement

We may revise this Privacy Statement from time to time. If we make material changes to this Privacy Statement, we will post a notice on the Site prior to the effective date of the revised Privacy Statement. Your continued access or use of the Site after any changes become effective shall represent your acceptance of the revised Privacy Statement.

Terms of Use

1. GENERAL 
This GSP International Airport web site (this "Web Site") is made available to you pursuant to the following Terms of Use and any other rules or policies posted on this Web Site. All such rules and policies are incorporated by reference into these Terms of Use. By accessing, browsing and/or using this Web Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and any other rules or policies posted on this Web Site. If you do not agree with any of the Terms of Use, you are not authorized to access or use this Web Site for any purpose. 

GSP International Airport reserves the right to modify these Terms of Use at any time without giving you prior notice. Your use of the Web Site following any such modification constitutes your agreement to follow and be bound by the Terms of Use as modified. This Web Site is owned and operated by GSP International Airport, and is for your use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell in any way any content included on this Web Site. GSP International Airport may cancel or terminate your right to use the Service or any part of the Service at any time without notice.

2. COPYRIGHTS AND TRADEMARKS 
All content included on this Web Site, is the property of GSP International Airport, or its content suppliers and are protected by United States and international copyright laws. All trademarks, service marks, logos, graphics, domain names, metatags, trade dress, and trade names applicable to GSP International Airport's business, operations, facilities, products and services (collectively, "GSP International Airport's Intellectual Property") are owned exclusively by GSP International Airport. You agree to comply with all applicable laws, statutes, regulations and ordinances.

3. DISCLAIMER OF WARRANTIES; LIABILITY LIMITATION 
GSP INTERNATIONAL AIRPORT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO: THIS WEB SITE OR ANY OF THE INFORMATION, CONTENT AND MATERIALS INCLUDED ON THIS WEB SITE; THE OPERATION, USE OR RESULTS OF USE OF THIS WEB SITE; OR THE CORRECTNESS, ACCURACY, AND RELIABILITY OF THIS WEB SITE. IN NO EVENT SHALL GSP INTERNATIONAL AIRPORT BE LIABLE FOR ANY LOSSES, INJURIES, OR DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF ANTICIPATED PROFITS OR BENEFITS, OR ANY OTHER ECONOMIC LOSS), ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR THE DELAYED INABILITY TO USE THIS WEB SITE.

4. LINKS TO OTHER WEB SITES 
In the event that GSP International Airport provides a link to another site, such links are provided only as a convenience, and the inclusion of any such link does not imply endorsement by GSP International Airport of the Linked Site or any association with the Linked Site's operators.

5. OTHER PROVISIONS
These Terms of Use constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by GSP International Airport of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The information in the Web Site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. 

If any part of these Terms of Use is determined to be invalid or unenforceable, it will not impact any other provision of these Terms of Use, all of which will remain in full force and effect. These Terms of Use are governed by, and will be interpreted in accordance with, the laws of the State of South Carolina, without regard to any conflict of laws provisions, and you hereby consent to the exclusive jurisdiction and venue of courts in Greenville County, South Carolina, U.S.A., regarding any and all disputes relating to these Terms of Use, GSP International Airport's Privacy Statement, your use of the Web Site, any other GSP International Airport web site, the Service, or Content or Material contained therein.

Disclaimer

Greenville Spartanburg Airport District maintains this website, consistent with established policies, to provide and enhance public access to information about the Greenville-Spartanburg International Airport (GSP) and its facilities, subsidiaries, programs, and services. It is intended to be used for general information purposes only and, unless otherwise specifically stated, the content of this website should not be relied upon without independent verification.

This website is continually under development and may be changed without notice from time to time. While efforts are made to keep information and notices that appear here timely and accurate, no representations are made that such information or notices are without errors or omissions which may be considered material. This website does not purport to be comprehensive or definitive.

Neither GSP nor its subsidiaries, nor the Commissioners, employees, agents, or representatives of GSP or its subsidiaries, shall be liable for damages of any kind arising out of access or inability to access this website or the use of or reliance upon this website or its content, or any links or pointers to information created or maintained by others (access to which should not be considered endorsement of the contents thereof). Communications with GSP or its subsidiaries through this website shall not be considered to constitute legal notice when such notice is required by law, rule, or regulation, nor shall such communication be considered to be confidential for any purpose.

Accessing this website constitutes the user's acknowledgment of and agreement to the terms and conditions set forth above.

© 2020 Greenville Spartanburg Airport District. All rights reserved.